It is possible that you cannot find the intended record because it has only just been entered into the database. The details of the record in question have already been entered into the database, but CardExchange® Visitor has not yet, as it were, seen it. You can solve this problem by selecting the Refresh data option in the Find section (or by pressing the F5 function key). CardExchange® Visitor will retrieve the list of records from the database again.
Doing this ensures that the most recent data for the record concerned is displayed.
