For customers with an active CardExchange® Assist Premium software support plan, we offer the possibility to directly launch a remote support session with us from the Assist tab.
You will need to contact our support department first to arrange this with an available technical support representative.
After clicking the remote support button, the disclaimer will be displayed. If happy you can click on accept.
You can then specify your name and a description for the remote session if desired. Once the technical support representative is ready they will initiate the connection automatically.
